This issue is commonly occured with the orders have no payment requirements (customers purchase our free extensions).

When you see this issue, please don't worry. We need to review your account information before complete orders for you. After we process your orders, a notification email will be sent to you, you can download extensions immediately.

Sometimes, the pending issue might be due to Paypal as they need to verify your billing information or disapprove. Consequently, if you get pending status for quite a long time, please contact us to know the accurate reason and receive solution.